F2F-HCD-101
Human Centred Design 101 (Face-to-Face)


<h2 id="course-description">Course Description</h2> <hr /> <p><strong>Suitable for:</strong> Anyone involved in service or policy design and implementation</p> <hr /> <h4 id="overview">Overview</h4> <p>This program has been developed by the BizLab Academy at the Department of Industry, Science, Energy, and Resources. It introduces the principles, tools and techniques of Human Centred Design and how to apply them to service/policy design and implementation. With the ultimate aim of creating better citizen-centric outcomes for clients and the community.</p> <h4 id="participant-benefits">Participant benefits</h4> <p>As a result of this course, participants will be better able to:</p> <ul> <li>Apply Human Centred Design principles to complex problems or opportunities in the public sector</li> <li>Plan and manage projects using HCD tools and techniques, including: <ul> <li>Project scoping and problem definition</li> <li>User research and ethnographic techniques</li> <li>Data synthesis and insight generation</li> <li>Creative stimulus</li> <li>Ideation</li> <li>Prototyping</li> <li>Story-telling.</li> </ul> </li> </ul> <h4 id="inclusions">Inclusions</h4> <ul> <li>Three day highly interactive, immersive and hands-on facilitated program. At the end of the program participants will access to a library of techniques to use in their own context, projects and individual pieces of work.</li> </ul> <hr /> <h5 id="this-program-aligns-with-the-implementation-services-craft-and-is-practitioner-level">This program aligns with the Implementation &amp; Services Craft and is Practitioner Level.</h5> <p>Implementation &amp; Services is bringing policy to life with effective and efficient services that benefit the Australian community. To find out more about the Implementation &amp; Services Craft visit <a href="https://www.apsacademy.gov.au/" target="_blank">APS Academy Website</a></p>

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